Privacy and Cookie Statement

Via the website www.dorienvannieukerken.nl, as well as through all affiliated domain names of HeartHouse.nl or HearttoHear.nlt, privacy-sensitive data or personal data are processed (hereinafter referred to as ‘parties’). These parties consider careful handling of personal data to be of great importance. Personal data are therefore carefully processed and secured by us.

In our processing, we comply with the requirements of the privacy legislation. This means, among other things, that we:

* clearly state for which purposes we process personal data. We do this through this privacy and Cookie Statement;
* attempt to limit our collection of personal data to only the personal data necessary for legitimate purposes;
* first ask you for explicit consent to process your personal data in cases where your consent is required;
* take appropriate security measures to protect your personal data and also require that from parties acting on our behalf
* processing personal data;
* respect your right to view, correct or delete your personal data at your request.
• we are the data controller. In this privacy and Cookie Statement we explain which personal data we collect and use and for what purpose. We encourage you to read this statement carefully.

This privacy and Cookie Statement was last modified on september 12, 2023.

Use of personal data
When using our website and services, you leave certain information with us. These may be personal data. We only store and use the personal data that you provide directly or that it is clear that they are provided to us for processing. We will not use the personal data for other purposes, unless you have given your prior consent or we are allowed or required to do so by law.

We ask for some information when sending an information request. In addition, the website offers the possibility to ask questions via a contact form on our Contact page, where you are asked to fill in various details to deal with your question.

We process the following data from you:
• name;
* shipping address in the case of a physical product
* telephone number (if applicable)
• e-mail address;

The above data is used for the following purposes:
• using the functionalities on the website;
* answering questions that have been asked via, for example, the website;
* sending information or login details.

Retention periods
The above data will be stored for as long as it is necessary to provide our service to you.

Disclosure to third parties
The parties only provide to third parties and only if this is necessary for the execution of our agreement with you or to comply with a legal obligation. Data is never sold.

Cookies
Our website uses cookies. A cookie is a simple small file that is sent along with pages of our website and stored by your browser on your computer's hard drive. The information stored therein can be sent back to our servers on a subsequent visit. Cookies are also used by third parties that we have engaged. When you visit our website for the first time, or on repeated visits after the cookies have been deleted by you, a notification will be displayed informing you about the cookies we use. The moment you continue to click on our website, you give us permission to use all cookies and plug-ins as described in the notification and this privacy and Cookie Statement. You are free to disable cookies through your browser. Please note that it is possible that our website will no longer work optimally.

If you give us permission via the cookie settings, cookies from the following applications will be used:

• Google Analytics

We use the above cookies for the following purposes:

* generating General Statistics and gaining insight into how our website and newsletters are used by visitors or readers;
* optimising our services;

We have no control over what the providers of the above applications do with the cookies themselves. For more information about these applications and how they handle cookies, please see the privacy statements of these parties (note: these may change regularly).

Security
We take appropriate security measures to limit misuse of and unauthorized access to your personal data.

Third party Websites
This statement does not apply to websites of third parties that are connected to our website by means of links. We cannot guarantee that these third parties handle your personal data in a reliable or secure manner. We recommend that you read the Privacy Statement of these websites before using these websites.

Changes to this privacy and Cookie Statement
We reserve the right to make changes to this statement. Changes will be published on this website. It is recommended to consult this statement regularly so that you are aware of these changes.

Viewing and changing your data
If you have provided us with personal data, you can send us a request to view, change or delete this data. You can submit this request via our Contact page in order to prevent abuse, we may ask you to identify yourself adequately. When it comes to access to personal data linked to a cookie, you must send a copy of the cookie in question. You can find it in the settings of your browser. If the data is incorrect, you can request us to change the data or have it deleted.

Personal Data Authority
Of course, we are happy to help you if you have complaints about the processing of your personal data. Under the Privacy Act, you also have the right to file a complaint with the Dutch Data Protection Authority against these processing of personal data. You can contact the Dutch Data Protection Authority.

Contact
If you have any questions about your privacy and our privacy and Cookie Statement, you can ask them by sending an e-mail to info@hearttoheart.nl.